IT-Software/ Software Services

Experience: 3 - 5 Years

Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization

Industry Type:
IT-Software/ Software Services

Functional Area:
ITES/BPO/KPO, Customer Service, Ops.


Job Description

Monitor the quality of responses that the Customer Support Representatives provide the customers through emails.
Develop new methods and processes to optimize quality and minimize response time (AHT).
Desired Candidate Profile
Leverage past process oriented skills & apply them to our global services group (US & other countries)
Strong QC process development & orientation skills a must
Exp in or with US companies (2 years)
3 - 4 years of total exp, min 1 yr in QC
Company profile - Accurum technologies
Major IT client catering to the Gaming Industry.
Contact Details

Keywords: customer service, QC, Quality, Executive, Quality Control, QC Specialist,

Company profile : Accurum Technologies
AccurumTechnologies,LLC is a New Jersey based well established Business Solution Provider, IT-Staffing company.
AccurumTechnologies provides information technology consulting, project outsourcing and managed service solutions. Accurumtechnologies LLC specializes in data warehouse, portal, application development and enterprise systems integration solutions. Accurum works with leading companies in the Healthcare, Consumer & Industrial Technology, Public Sector and Financial Services industries throughout the U.S.
Accurum Technologies LLC. is an equal opportunity employer and we are determined to hire candidates for various job opportunities we have with our clients.



Please send your update resume to sumit@accurumtechnologies.org

www.accurumtechnolgies.com

Keywords: Software Developer, Programmer Analyst